I recently just decided to make the switch over to Cloudways for my hosting platform and have been struggling through some of the changes. Cloudways offers a free SSL through Let’s Encrypt and setting it up is usually fairly easy. The only catch with Cloudways is that you have to make some CNAME changes on your domain. I followed the instructions Cloudways provides but it was a little confusing and I ended up getting the HOST/NAME value wrong.
In order to get this to work you need to add the following values to your domains CNAME record:
Host/Name: _acme-challenge (note: this should be exactly as you see here, NOT _acme-challenge.yourdomainname.com)
Value/Alias: phpstack-7242-377896.cloudwaysstagingapps.com. (note: copy this value from your dashboard – it will be different than this)
TTL: lowest value allowed
The area where I got hung up was HOST/NAME as I was copying the value from my dashboard. Hope this helps someone.